Frequently Asked Questions
Clear answers for AI Devices (Second Brand) offered by SmartLifeAi in Singapore.
SmartLifeAi offers a range of AI-driven devices including voice assistants, air purifiers, security cameras, and climate control systems. Each product is designed for seamless operation and intuitive user experience in residential and commercial settings.
Installation is straightforward with our mobile app’s step-by-step guide. Connect your device to local Wi-Fi, follow the on-screen prompts to customize settings, and integrate with compatible smart home platforms for enhanced functionality.
To activate your device, download the SmartLifeAi mobile app from your app store, power on the device near your Wi-Fi router, open the app, select "Add New Device," and follow the on-screen prompts to complete the network and account setup. The guided workflow makes the process straightforward, typically completed in under five minutes.
The Second Brand collection encompasses voice-activated smart speakers, AI-enhanced security cameras, adaptive lighting panels, and compact home hubs. Each unit is engineered for low latency response and minimal energy draw, seamlessly integrating into any modern residence.
Yes. Within the SmartLifeAi app, you can adjust responsiveness levels, enable power-saving profiles, set privacy preferences, and tailor notification rules. Simply navigate to the device settings, choose your unit, and use the intuitive controls to fine-tune its behavior.
Basic local functions such as voice commands and scheduled automations remain available offline after the initial online activation. However, cloud-based updates, remote access, and advanced voice processing require an active internet connection.
All data transmissions are encrypted end-to-end, and stored information is secured at rest on SmartLifeAi servers. You have full control over data collection settings in the app’s privacy dashboard, allowing you to review, export, or delete any personal logs.
SmartLifeAi provides round-the-clock email assistance via support@smartlife-ai.com and live phone support at +6586795893 during Singapore business hours (9 AM–6 PM). Our support staff offers step-by-step guidance and remote diagnostics when needed.
Yes. We deliver periodic firmware updates to introduce new features, optimize performance, and address security improvements. Automatic updates can be activated in the app, or you may manually initiate them at any time through the device management screen.
You may return unopened products within 14 calendar days of receipt. To start a return, contact customer care with your order details. Once the item arrives at our 150 Orchard Road warehouse, we process within five business days.